Returns & Exchanges Policy
We want you to be completely satisfied with your TAM leather goods. Please review our comprehensive returns and exchanges policy below.
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Return Policy Overview
At TAM, we stand behind the quality of our handcrafted leather goods. We offer a comprehensive 30-day return policy for all purchases, ensuring you have ample time to evaluate your new leather accessory.
What's Covered:
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Full refund for returns within 30 days
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Free return shipping for defective items
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Exchange options for different sizes or colors
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Store credit for items beyond 30 days (up to 60 days)
Exchange Procedures
Size Exchanges
If your leather good doesn't fit as expected, we offer free size exchanges within 30 days. Simply contact our customer service team to initiate the exchange process.
Available for:
- • Belts and straps
- • Adjustable bags
- • Wallets with size variations
Color & Style Exchanges
Changed your mind about the color or style? We understand. Exchange your item for a different color or style within 30 days, subject to availability.
Exchange Fee:
- • Free for first exchange
- • $15 shipping fee for subsequent exchanges
- • No fee for defective items
Return Timeframes
Days
Full refund or exchange for any reason
Days
Store credit for gently used items
Lifetime
Warranty coverage for manufacturing defects
Important Timeline Notes:
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Return period starts from the delivery date
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Items must be postmarked within the return window
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Processing time: 3-5 business days after we receive your return
Condition Requirements for Leather Goods
Acceptable Condition
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Original packaging and dust bag included
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All original tags and labels attached
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No signs of wear or use
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Clean and odor-free
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No scratches, stains, or marks
Not Acceptable
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Items with visible wear or use
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Damaged or missing packaging
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Items with odors (perfume, smoke, etc.)
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Personalized or customized items
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Items damaged by misuse
Leather Care Tips
To maintain your leather goods in returnable condition, avoid exposure to direct sunlight, moisture, and extreme temperatures. Store in the provided dust bag when not in use.
Step-by-Step Return Process
Contact Customer Service
Reach out to our customer service team via email, phone, or live chat to initiate your return. We'll provide you with a Return Authorization (RA) number.
Complete Return Form
Fill out our online return form or download and print the return form. Include your RA number, order details, and reason for return.
Package Your Item
Carefully package your item in its original packaging with all accessories, tags, and documentation. Include the completed return form.
Packaging Checklist:
- ✓ Original dust bag or box
- ✓ All tags and labels
- ✓ Care instructions card
- ✓ Completed return form
Ship Your Return
Use the prepaid return label (for defective items) or ship at your own expense. We recommend using a trackable shipping method with insurance.
Return Address:
TAM Returns Department
8471 Lauryn Key Suite 376
Juneau, AK 99801, US
Processing & Refund
Once we receive your return, we'll inspect the item and process your refund within 3-5 business days. You'll receive an email confirmation when complete.
Contact Information for Returns
Email Support
returns@tamonline.shop
Response time: Within 24 hours
Phone Support
+1 (907) 555-0123
Mon-Fri: 9:00 AM - 6:00 PM (EST)
Live Chat
Available on our website
Mon-Fri: 9:00 AM - 6:00 PM (EST)
Return Address
TAM Returns Department
8471 Lauryn Key Suite 376
Juneau, AK 99801
United States
Important: Always include your Return Authorization (RA) number on the package label to ensure proper processing.