Terms of Service
Please read these terms carefully before using our services
Last updated: December 15, 2024
Important Notice
By accessing and using TAM Online Shop's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
1. Acceptance of Terms
These Terms of Service constitute a legally binding agreement between you and TAM Online Shop ("we," "us," or "our"). By accessing our website, making a purchase, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these terms.
We reserve the right to modify these terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.
If you are under 18 years of age, you may only use our services with the involvement and consent of a parent or guardian.
2. User Responsibilities
As a user of our services, you agree to:
- Provide accurate, current, and complete information during registration and checkout
- Maintain the security of your account credentials
- Use our website and services only for lawful purposes
- Respect intellectual property rights
- Not engage in any activity that could harm our website or other users
- Not attempt to gain unauthorized access to our systems
You are responsible for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account or any other breach of security.
3. Product Information
We strive to provide accurate descriptions, images, and pricing for all our leather goods. However, we do not warrant that product descriptions, colors, information, or other content is accurate, complete, reliable, current, or error-free.
All products are handcrafted, and slight variations in color, texture, and finish are natural characteristics of genuine leather. These variations are not considered defects but rather unique features that make each piece special.
We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. Prices are subject to change without notice.
4. Payment Terms
We accept major credit cards, PayPal, and other payment methods as displayed during checkout. Payment is required in full at the time of purchase.
All prices are listed in US Dollars and include applicable taxes where required. You are responsible for any additional taxes, duties, or fees imposed by your local jurisdiction.
In case of payment failure or dispute, we reserve the right to cancel your order and refund any payments made, minus applicable processing fees.
For security purposes, we may verify payment information and reserve the right to refuse or cancel orders that appear fraudulent or suspicious.
5. Shipping & Returns Policy
Shipping
- Orders are processed within 2-3 business days
- Standard shipping takes 5-7 business days within the US
- Express shipping options available at checkout
- International shipping available to select countries
- Shipping costs calculated at checkout based on destination and method
Returns & Exchanges
- 30-day return policy from date of delivery
- Items must be in original condition with tags attached
- Custom or personalized items are not eligible for return
- Return shipping costs are the responsibility of the customer
- Refunds processed within 5-10 business days after receipt
- Exchanges subject to product availability
6. Intellectual Property Rights
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of TAM Online Shop and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without express written permission. The TAM name and logo are registered trademarks of TAM Online Shop.
Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation to you.
7. Limitation of Liability
To the fullest extent permitted by law, TAM Online Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of our services.
Our total liability to you for any damages shall not exceed the amount you paid for the specific product or service giving rise to the claim.
We do not warrant that our services will be uninterrupted, secure, or error-free, or that defects will be corrected.
8. Privacy Policy Reference
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We implement appropriate security measures to protect your personal data.
Data Security: We use industry-standard encryption and security measures to protect your personal and payment information.
9. Dispute Resolution
Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Before initiating arbitration, you agree to first contact us directly to attempt to resolve the dispute informally. We are committed to working with you to find a fair resolution.
These terms shall be governed by and construed in accordance with the laws of the State of Alaska, without regard to its conflict of law provisions.
10. Contact Information for Legal Matters
If you have any questions about these Terms of Service or need to contact us regarding legal matters, please reach out to us using the information below:
Legal Department
legal@tamonline.shop
+1 (907) 555-0123
Mailing Address
TAM Online Shop
Legal Department
8471 Lauryn Key Suite 376
Juneau, AK 99801
United States
Response Time: We aim to respond to all legal inquiries within 5-7 business days. For urgent matters, please call our legal department directly.